Delivery & Return
Free delivery available on 1000s of products over £30. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Think Assemble offers ideal shipping methods for any requirement. Be it low priced through Royal Mail/Standard Parcel Post, more quickly via Royal Tracked 24 or DPD, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at any Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days | |
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Orders over £30: All day delivery. Order anytime: | FREE |
Orders under £30: All day delivery. Order anytime: | £3.99 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | £5.99 |
Next day delivery Get it next day, 7 days a week | |
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All day delivery. Order by 9pm. | £6.99 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | £12.99 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 7am - 8pm. Order anytime: | From £15.99 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From £25.99 |
Next day delivery it next day on weekdays | |
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All day delivery from 7am - 8pm. Order by 7pm: | From £32.99 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From £42.99 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Tracking
Once your order has been dispatched you will receive an email as confirmation. If your item has been sent with one of our couriers, you will be sent a further email with a tracking reference, and a link to the courier’s website so you can see the progress of your delivery whilst in transit.
Orders that have been sent with Royal Mail, unfortunately, cannot be tracked in transit. You will still receive an email confirming dispatch, and if it has been sent via recorded mail then you will also receive your parcel reference ID.
Refund or Return of Goods
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Think Assemble online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Change or Cancel an Order
If you need to change any details of an order you have placed with us – delivery address, quantity, or cancel it completely – please contact our Customer Services team as soon as possible. To ensure goods arrive promptly, we aim to process all orders within 1-2 hours of being placed on our site, so it is important to notify us straight away if you don’t want your order to be held up. Our Customer Services are available Monday to Friday by phone.
WhatsApp 0786 872 4049
Email: [email protected]
LiveChat.
Your Right to Cancel
Under the Distance Selling Regulations, you have the right to cancel an order from the moment it has been placed on our site right up until 14 days from the day after you receive the goods. If there has been no fault on our part then you will be expected to cover the cost of return; and it’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels and that it’s undamaged and unused. If you wish to exercise your right to cancel, you can notify our Customer Service team by email. Please remember to include your original order number.
Returns Policy & Procedure
Unwanted Items
We hope you will be pleased with your purchase, however, if for any reason you should wish to return something bought from us, we will be happy to refund or exchange a product provided it is sent back to us a fully re-saleable condition. Please notify us within 30 days of receiving your order and return it in original, undamaged packaging.
Where you are withdrawing from your purchase within 30 days after delivery, and there’s been no error on our part, you will need to cover the return postage costs and restocking costs by 20%. If you use our Freepost information or a collection is arranged, we’ll deduct the return postage from your overall refund. Refunds are normally issued within 5-7 working days. Please note: Due to hygiene reasons, we may not offer a full refund if headsets have been handled in any way or worn.
Return Process for Unwanted Items
To arrange for an unwanted item to be returned, just give us a call on 0786 872 4049 or via our contact form and a member of our Returns Department will respond within 24 hours with all the details you need to return your order to us.
If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you) or deduct 20% of the original selling price from the refund amount.
Faulty Items
If anything you have purchased from us becomes defective or develops a fault, we will be happy to exchange the product provided it is still under guarantee. If the fault occurs within 30 days of receiving your order then you also have the option to return the goods to us for a full refund. All we require is your order reference/invoice number to locate your order on our system, and we will cover the return postage costs.
Return Process for Faulty Items
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem.
To arrange for a faulty item to be returned, just give us a call on 0786 872 4049 or via our contact form and a member of our dedicated Returns department will respond within 24 hours with all the details you need to return your order to us.
Upon receipt, we will examine the returned item(s) and notify you via email of the outcome. For replacement, you will receive an email to confirm the dispatch and tracking details. For refunds, we will email you to confirm this has been processed (Refunds are normally issued within 5-7 working days). If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.
Please note: your guarantee does not cover faults that have occurred from natural wear and tear or misuse.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
FAQs
Where is My Order?
We understand how important it is for you to receive your order on time. If your order hasn't arrived yet, please follow these steps:
- Check Your Confirmation Email: You should have received a confirmation email with tracking details once your order was dispatched.
- Track Your Order: Use the tracking number provided to check the status of your delivery.
- Delivery Timeframes: Standard deliveries usually take 4 working days, while express shipping arrives sooner. Delays may occur due to high demand or courier issues.
- Contact Us: If your order is past the estimated delivery date and tracking hasn’t been updated, please get in touch with our customer support team at [email protected] or via WhatsApp at +447868724049.
We’re here to help and will do our best to resolve any delivery issues as quickly as possible!
Our delivery services may be affected on public holidays, depending on the courier and your location. While we strive to dispatch orders as quickly as possible, most couriers do not operate on national or bank holidays. This may cause a slight delay in your delivery.
If you place an order around a public holiday, please allow extra time for processing and shipping. You can check your tracking details for updates or contact our customer support team at [email protected] or via WhatsApp at +447868724049 for further assistance.
We appreciate your patience and will do our best to get your order to you as soon as possible!
We offer delivery to a wide range of postcodes across the UK and internationally. To check if we deliver to your postcode, simply proceed to checkout, and the system will automatically confirm if delivery is available for your address.
If you're unsure or need further assistance, please feel free to contact our customer support team at [email protected] or via WhatsApp at +447868724049. We'll be happy to confirm delivery availability to your postcode!
Thank you for shopping with ThinkAssemble.
Next-day delivery is available for most orders within the UK, but it may depend on the items purchased and your delivery postcode. To qualify for next-day delivery, orders must be placed by 9pm and selected at checkout.
Please note that certain products, custom items, or orders placed during busy periods may have different delivery timelines. You will be informed if your order doesn’t qualify for next-day delivery at checkout.
If you have any questions or need further assistance, feel free to reach out to our customer support team at [email protected] or via WhatsApp at +447868724049. We’re here to help!
For most orders, a signature may be required upon delivery to ensure the item reaches you securely. However, depending on the courier and the delivery option selected, some parcels may not require a signature and can be left in a safe place.
If a signature is required and you're unavailable, the courier may leave a card with instructions on how to arrange a re-delivery or collect the parcel from a local depot.
For more information or if you have any special delivery instructions, please contact our customer support team at [email protected] or via WhatsApp at +447868724049. We're happy to assist!
