SHOPPING INFORMATION

What products do you sell on Think Assemble?

At Think Assemble, we specialize in a wide range of products to make your life easier and more enjoyable. Our offerings include:

  • Office Supplies: Everything you need to stay productive and organized at work.

  • Pet Supplies: High-quality products to keep your furry friends happy and healthy.

  • Household Furniture: Stylish and functional furniture to transform your living spaces.

  • And much more! Explore our collections to find something that suits your needs.

How do I place an order?

Placing an order is simple:

  • Browse our website and add items to your cart.

  • Proceed to checkout.

  • Enter your shipping and payment details.

  • Confirm your order, and you’re done! You’ll receive an order confirmation email with all the details.

Do you ship internationally?

Yes, we ship worldwide! During checkout, you can select your country to see shipping options and costs. International shipping times may vary depending on your location.

How long does shipping take?

Shipping times depend on your location:

  • UK Orders: Typically delivered within 3-5 business days.

  • International Orders: Typically delivered within 7-14 business days.
    You’ll receive a tracking number to monitor your order’s progress.

Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on our website or the courier’s site.

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please visit our Delivery & Return for detailed instructions.

What if my order arrives damaged or defective?

We’re sorry to hear that! Please contact us immediately at [email protected]/+44 786 872 4049 with your order number and photos of the damaged/defective item. We’ll arrange a replacement or refund as quickly as possible.

Can I cancel or modify my order?

You can cancel or modify your order only if it hasn’t been processed for shipping. Contact us as soon as possible at [email protected]/+44 786 872 4049, and we’ll do our best to assist you.

Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping and personalized messages for select products. You can add these options during checkout for an additional fee.

Do you have a loyalty or rewards program?

Yes! Join our Think Assemble Affiliate Program to earn points on every purchase, receive exclusive discounts, and enjoy special perks. Sign up today and start earning rewards!

How can I contact customer support?

We’re here to help! Reach out to us via:

  • Email: [email protected]

  • Phone: +44 786 872 4049

  • Live Chat: Available on our website during business hours.

Do you offer discounts or promotions?

Yes! We regularly run promotions and discounts. Sign up for our newsletter or check our Special Offers to stay updated on the latest deals.

Are my personal details safe on your website?

Yes, your privacy and security are our top priorities. We use advanced encryption and comply with data protection regulations to keep your information safe. For more details, read our Privacy Policy.

Do you sell gift cards?

Yes, we offer gift cards in various denominations. They’re perfect for gifting and can be used to purchase any product on our website. Check out our Gift Cards for more details.

Can I pre-order items that are out of stock?

Yes, for select items, we offer pre-order options. You’ll be notified via email once the item is back in stock and ready to ship.

PAYMENT INFORMATION

What payment methods do you accept?

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and other major cards.

  • PayPal: A secure and fast way to pay.

  • Apple Pay and Google Pay: For quick and easy mobile payments.

  • Klarna, ClearPay & Bank Transfers.

Is it safe to pay on Think Assemble?

Absolutely! We prioritize your security and use industry-standard encryption (SSL) to protect your payment information. Your data is never shared with third parties without your consent.

Can I save my payment details for future purchases?

Yes, you can securely save your payment details during checkout for faster purchases in the future. Your information is stored in compliance with PCI-DSS standards to ensure maximum security.

Do you charge any additional fees for payments?

No, we do not charge any additional fees for payments. The price you see at checkout is the final amount you’ll pay, including taxes and shipping (if applicable).

What currencies do you accept?

We accept payments in British Pounds (GBP). If you’re shopping from outside the UK, your payment will be automatically converted to GBP by your bank or payment provider.

What should I do if my payment fails?

If your payment fails, please:

  • Ensure your card details are entered correctly.

  • Check that your card has sufficient funds.

  • Contact your bank to ensure there are no restrictions on your card.
    If the issue persists, try using an alternative payment method or contact our customer support team at [email protected].

Will I receive a payment receipt?

Yes, once your payment is successfully processed, you’ll receive an order confirmation email with your payment receipt. You can also access your receipt from your account on our website.

Can I get an invoice for my purchase?

Yes, once your payment is successfully processed, you’ll receive an order confirmation email with your payment receipt. You can also access your receipt from your account on our website.

Do you offer installment payment options?

Yes, we offer installment payment options through Klarna & Clearpay. During checkout, you can select this option and split your payment into manageable installments.

What is your refund policy for payments?

If you’re eligible for a refund, the amount will be credited back to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.