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Terms and Conditions

This Agreement was last modified on 18 December 2022.

At Think Assemble we love to help all consumers, but if you are buying for a business, please let us know; there are some other terms (and benefits) you should know about.

We’ve tried to keep our Terms and Conditions as short as possible and give you all the information we can (but not too much) about your online/telesales transactions so that you completely understand the whole process, from order to delivery beyond. Your online/telesales shopping experience must meet expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times, and returns policies) apply to purchases made in one of our stores.

Explore this page:

• Our contract after you have ordered     • Prices and payments      • Restrictions – age requirements and limits on orders   • Delivery and installation services  
• Disconnection of your old appliances     • Recycling • Missing, damaged or incorrect orders     • Returns and after sales policy   • Faulty goods  • Affiliate  • This website   

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order. You can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and submit an order, you’ll be given an Order Reference Number and details of the products (and/or services) you ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation. This second email also lets you know how your products will be delivered. If we have to cancel all or part of your order, we will email you to let you know.

If you have placed an order by telephone and don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.

We take all reasonable steps to ensure all details, descriptions, and prices of products and services are correct when the information is entered into the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g., the price, description, or availability of a product you have ordered). In this instance, we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

If you choose our Reserve and Collect service, you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from your chosen store.

Because all Reserve & Collect sales occur in our stores, sales are subject to the regular in-store terms of sale, statutory rights, and Manager’s discretion. Just take your Reserve & Collect printout and/or reference number with you, and our store will sell you the goods at the website or store price, whichever is cheaper.

Prices and payments

As you would expect, all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g., premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order, we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against sure public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as potentially fraudulent, we may ask our courier to return the goods to our warehouse and cancel your order even though you have received the Order Confirmation email.

Restrictions – age requirements and limits on orders

Some of our products have a minimum age requirement (computer games, for example), and by ordering, you are confirming that you are of the required age. Your age may be checked using an approved age verification service.

That we are only able to accept orders for a maximum of 2 PAYG mobile

Some additional products also carry a maximum product limit per customer in 90 days.

The relevant products will be highlighted on the product display page where these restrictions apply.

Delivery and installation services

You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services in our Help & Services section.

Disconnection of your old appliances

You’ll need to disconnect your old appliance safely before our arrival unless you have chosen one of our installation services for your new product. Gas and dual-fuel cookers must be disconnected by a Safe Gas engineer, and mains-wired electric cookers should only be disconnected by a qualified person.

Recycling

For most large products, we can take away your old appliance for you when we deliver your new one. Full details can be found in our Recycling section.

Missing, damaged or incorrect orders

We want you to be delighted with your product and recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product, please contact us as soon as the damage is discovered via our Webchat service.

We do everything we can to ensure your order arrives at your door in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility, detailed in the confirmation email. If it’s not on its way, you can chat now with one of our helpful colleagues using our Webchat service. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.

Returns and after sales policy

If you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

Following The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You can examine the goods as you would in a shop, but to obtain a full refund, you must not start using them, install them or input any data/software. The goods must be in an ‘as new condition and returned in the original, undamaged packaging, along with any accessories and gifts received with them. DVDs, CDs, memory cards, and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card that is not faulty, the silver strip on the back of the card must be fully intact as new.

If you consent to a digital download starting within the 14-day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

There are three ways to refund/cancel your purchase

  • You can return the product to one of our stores* with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
  • To cancel your order, chat with one of our helpful colleagues using our Webchat service. Have your order reference number and delivery details on hand.
  • For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, please arrange for a collection with our aftersales team – look for the Chat Now button on this page, click it, and you will be able to chat with one of our team who will be able to help.

Please note: our stores cannot process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit, and for PayPal orders, our stores can only offer an exchange or gift card.

*Online Only large kitchen appliances and software product activation key cards cannot be returned to one of our stores. Please chat now with one of our helpful colleagues using our Webchat service.

Please also note: if you’re returning an item you paid for by PayPal, our store can provide an exchange or gift voucher but not a refund. To receive a refund for a PayPal purchase, please arrange a return by contacting us – chat now with one of our helpful colleagues using our Webchat service.

You may also use the cancellation form found in the Returns and Refunds section of the website, but it is not obligatory.

Once we have received the goods back from you, we will give you a refund for the product cost plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

We cannot refund/cancel your purchase

  • If you return your product to a store without proof of purchase
  • There is a contract for services with the product, and you have started using the services; this would include, for example, a mobile phone subscription
  • The seal has been broken on any DVDs, CDs, memory cards, or software, including games, or any personal hygiene products such as shavers
  • If the silver strip on the back of your Software Product Activation Key card has been partially or entirely damaged or removed
  • The goods were a particular order to your specification

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

We will offer a repair, exchange, or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (usually 12 months from delivery), we will offer you a prompt repair service*. We reserve the right to inspect the product and verify the fault in all cases.

For a refund or exchange, the product must be in ” as new” condition, complete with any accessories and gifts offered and, if possible, with the original box and packaging.

If a DVD, CD, or software item is faulty under guarantee, we will happily exchange it for the same title or offer a refund.

To return a product, you can either:

Take it to a Think Assemble store** (please note, if you’re replacing an item paid for via PayPal, the store can provide an exchange or gift voucher but not a refund), OR

Arrange for collection by contacting After Sales – Chat now with our webchat service. After-sales is open from 8 am to 8 pm, Monday to Friday, from 8 am to 6 pm, Saturday, and from 9 am to 6 pm Sunday.

Refunds for faulty goods include the applicable delivery charge, and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse, or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges, are covered by a guarantee for 1 month after delivery.

Items sold on this website are generally intended for domestic and consumer use, not for resale or commercial use. It will be at our cost if we arrange to collect goods from you.

*Often, repairs will be carried out by the manufacturers’ repair agents, with whom we have arrangements to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured that this is only in the best interest of getting you up and running again. We urge you to let us know if you’re unhappy with their service.

For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, Please arrange a collection with our aftersales team – Chat now with one of our helpful colleagues using our Webchat service.

Please note: our stores cannot process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit, and for PayPal orders, our stores can only offer an exchange or gift card.

For all returns and after-sales service, please look for the Chat Now button on this page, click it, and you will be able to chat with one of our team who can assist you. Online Only large kitchen appliances cannot be returned to one of our stores.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZEN’S ADVICE CONSUMER SERVICE.

Affiliate Terms of Use

As an authorised affiliate (Affiliate) of Think Assemble, you agree to abide by the terms and conditions of this Agreement (Agreement). Please read the entire Agreement carefully before registering and promoting Think Assemble as an Affiliate. Your participation in the Program is solely to legally advertise our website to receive a commission on memberships and products purchased by individuals referred to Think Assemble by your website or personal referrals. Signing up for the Think Assemble Affiliate Program (Program) indicates your acceptance of this Agreement and its terms and conditions.

 

Approval or Rejection of the Application

We reserve the right to approve or reject ANY Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for rejecting your Affiliate Program Application.

 

Commissions

Commissions will be paid once a month. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 40 days. You cannot refer yourself and will not receive a commission on your accounts. Payments will only be sent for transactions that have been completed. Transactions that result in chargebacks or refunds will not be paid out.

 

Termination

Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:

  • Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
  • Spamming (mass email, mass newsgroup posting, etc.).
  • Advertising on sites containing or promoting illegal activities.
  • Failure to disclose the affiliate relationship for any promotion that qualifies as an endorsement under existing Federal Trade Commission guidelines and regulations or any applicable state laws.
  • Violation of intellectual property rights. Think Assemble reserves the right to require license agreements from those who employ trademarks of Think Assemble to protect our intellectual property rights.
  • Offering rebates, coupons, or another form of promised kickbacks from your affiliate commission as an incentive. However, adding bonuses or bundling other products with Think Assemble is acceptable.
  • Self-referrals, fraudulent transactions, suspected Affiliate fraud.

In addition to the preceding, Think Assemble reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or for no reason.

 

Affiliate Links

You may use graphic and text links on your website and within your email. You may also advertise the Think Assemble site in online and offline classified ads, magazines, and newspapers. You may use the graphics and text we provided or create your own as long as they are deemed appropriate according to the conditions and not in violation as outlined in the Termination section.

 

Coupon and Deal Sites

Think Assemble occasionally offers coupons to select affiliates and to our newsletter subscribers. If you’re not pre-approved / assigned a branded voucher, you cannot promote the coupon. Below are the terms that apply for any affiliate who is considering the promotion of our products about a deal or coupon:

  • Affiliates may not use misleading text on affiliate links, buttons, or images to imply anything besides currently authorised deals to the specific affiliate.
  • Affiliates may not bid on Think Assemble Coupons, Think Assemble Discounts, or other phrases implying coupons are available.
  • Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies unless the user has expressed a clear and explicit interest in activating specific savings by clicking on a marked link, button, or image for that particular coupon or deal. Your link must send the visitor to the merchant site.
  • Users must be able to see coupon/deal/savings information and details before an affiliate cookie is set (i.e., “click here to see coupons and open a window to merchant site” is NOT allowed).
  • Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will immediately be removed from the Program.

Pay Per Click (PPC) Policy

PPC bidding is NOT allowed without prior written permission.

 

Liability

Think Assemble will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intent of harm to the Program and/or our website(s). We do not make any expressed or implied warranties concerning the Program and/or the memberships or products sold by Think Assemble. We do not claim that the operation of the Program and/or our website(s) will be error-free, and we will not be liable for any interruptions or errors.

 

Term of the Agreement

The term of this Agreement begins upon your acceptance into the Program and will end when your Affiliate account is terminated. The terms and conditions of this Agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement is unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any change.

 

Indemnification

Affiliate shall indemnify and hold harmless Think Assemble and its affiliate and subsidiary companies, officers, directors, employees, licensees, successors, and assigns, including those licensed or authorised by Think Assemble to transmit and distribute materials, from any liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of affiliate.

 

Electronic Signatures Effective

The Agreement is an electronic contract that establishes the legally binding terms of your participation in the Think Assemble affiliate program. By completing the Think Assemble application process, you indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.

This website

We, our establishment of agencies, and our suppliers personal the copyright, logos, and every one completely different intellectual assets rights altogether cloth and content material on this website, that you’ll be able to use, download, copy, post, transmit or in the other case build to be had through another manner best for your own personal, non-business use. each different use or copy of the fabric or content is strictly prohibited.

You could not produce any link to the current website without our previous written consent, nor may you also limit or inhibit its employment or enjoyment with the help of all and varied else.

General
Those phrases and things, everyone dealing with this site and every non-contractual obligation arising from any transaction achieved during this website area unit dominated via English regulation and area unit challenge to the non-different jurisdiction of land courts. We tend not to take delivery of amendments to those terms and conditions.

Your records protection rights area unit started in our privacy coverage.

Additional terms and things might apply for price competitions and our brought worth services and offers. Therein case, you’ll be alerted to them at the relevant juncture.

These phrases and things best cowl the Think Assemble site. Another internet site you link from this online area unit dominated through their terms and items. We tend to take delivery of no duty or liability for the content material or operation of internet sites that are not below our manipulation. We tend to area unit needed with the help of regulation to inform you that financial gain is also finished in English handiest which no public filing wants to observe. We tend to accept we have a liability for providing things that might conform to an agreement.

Think Assemble Ltd | Est. 2020 | Reg No. 12672211 | VAT No. 401276045

Perks
We need to make sure that Think Assemble Perks perpetually works for you. Thus, we tend to might to boot alternate the benefits and provides it affords.

There will be more significant phrases that follow distinctive offers or offerings which could be hospitable to you through Think Assemble Perks – however, we’ll assist you in acknowledging those on time.

You may depart anytime, and we may conceive to shut Think Assemble Perks. If that happens, we’d like to board a bit to send you offers that you just might not have to be compelled to miss. However, as stated in our privacy coverage, we’ll try our best. You’ll unsubscribe or amend your potentialities anytime – you’re in control!

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